Bamboo Fencer is an independent, locally owned business with a showroom in Cambridge, Massachusetts (by appointment only), with main warehouse facility in Ashland, Massachusetts. We are committed to great products and excellent service.
How to Order Customers can place orders online using our online shopping cart and secure check-out. Please call (888-381-3892) or email us with any questions or concerns.
Payment we accept We accept PayPal, Visa, MasterCard , American Express and Discover credit cards. All payments are processed securely using Secure Socket Layer (SSL) encryption technology.
Shipping Methods Items are shipped either by UPS ground or by a common carrier truck, depending on the size and dimensions of the order.
Shipping cost will be calculated during the check-out process.
We cannot deliver to USPS Post Office Box addresses.
Shipping Times Processed orders typically ship within 1-2 business days. Expect 5-7 business days within the contiguous United States for your order to arrive.
What if there is a delay in your order? If there will be a significant delay in shipping your order, we will contact you directly to let you know when you should expect to receive your order.
If you are concerned that you have not yet received an item, we urge you to contact us via email or phone (888-381-3892) and we will give you the status of your order.
Returns All sales are final. Incorrect orders cannot be returned without prior approval. Shipping/freight charges are non-refundable.
What if something's wrong with my order or it is damaged when it arrives? Please check your order in the presence of the delivery driver. If part of your order is missing or incorrect, please make note of it on the Bill of Lading (BOL) in the presence of the driver, the driver will sign it as witness. After you have signed for your shipment and made notes of anything that might be incorrect, please contact us by phone immediately at 888-381-3892.
Some Frequently Asked Questions
Are my online purchases from Bamboo Fencer secure? Ordering online from Bamboo Fencer is safe. Your data is encrypted using Secure Socket Layer (SSL) encryption technology. Our credit data processing is fully compliant with the Payment Card Industry Data Security Standards (PCI DSS).
Will my purchase be subject to sales tax? Only orders shipping within Massachusetts are subject to state sales tax. Where applicable, this will be added to your final order total in your checkout process.
Do you share contact information with other companies? We do not share customer contact information.
